Try resetting your password. Head to our Login page & select 'Forgot your password?'.

If this doesn't work for you, you might not have created an account with us yet. Pop over to our Register page & create an account.

No, you can simply check out as a guest. However, we suggest creating an account to enjoy the benefits of managing your own account, which includes saving & organising your payment, address & order details.

You are automatically sent a VAT invoice when you place your order, this is your confirmation email. Coffee is VAT exempt, but you can find a tax figure in your order summary & our VAT number at the bottom of the email.

If you can't find or have deleted your confirmation email, please Contact Us & we'll be happy to send you another one.

Unfortunately, you cannot use more than one discount code on an individual order. Some discount codes have an expiry date and/or are only eligible for certain customers. We recommend that you read the terms & conditions before you attempt to add it to your order to avoid disappointment.

Yes, all orders are dispatched using a fully tracked service. You can find your tracking number in your order confirmation email.

Delivery times vary depending on the service used. If your order hasn't arrived within the suggested timeframe, please Contact Us & we'll investigate with the carrier.

Unfortunately, once an order has been placed we’re unable to change anything.

However, if you let us know as soon as you can that you need to make a change to your order, we’ll do all we can to accommodate & help you.

Our coffees are crafted & roasted to different levels of taste intensity. Most of our coffees are at the stronger end of the scale, but we also have more mellow options.

The amount of caffeine in your cup depends on the type of bean used as well as the way your coffee is extracted (from espresso to filter), making this a tricky one to answer.

On average, the caffeine for our blends is approximately 110-130mg of caffeine when poured as an espresso & 150-180mg when poured as a Lungo.

All of our ground coffee is produced to an omni-grind, well-suited to filters and cafetières. If you have a grinder then our recommendation is that you choose our whole bean coffee and grind it to your preferred grind.

We use the CO2 decaffeination process which is completely natural so there's no solvents or chemicals. This process keeps the flavour of the bean as no fats or proteins are removed. It’s so effective that you’ll only find the slightest trace of caffeine in our decaf.

The coffee in our Nespresso® compatible pods is Rainforest Alliance Certified. The Rainforest Alliance stands for coffee farming with respect for both people & nature. You can find out more at www.rainforest-alliance.org.

No. All that you’ll find in our products is coffee. We describe some tasting notes of certain blends as ‘nutty’ but rest assured, it’s just coffee.

Our coffee pod carton boxes & aluminium pods are recyclable.

Similarly, the bags we use for our Whole Bean & Ground Coffee refills are 100% recyclable & keep your coffee fresh until you need it.

Our pods are compatible with Nespresso® Original machines and other machines that accept pods designed for the Nespresso Original system. The only exception being the Maestria range of machines.

Our pods are not compatible with Nespresso® Vertuo machines, nor Dolce Gusto, Lavazza & Tassimo machines.

Simply remove the excess grounds, give the pods a quick wash & pop them in your nearest recycling bin. To make this even easier, we recommend Dualit's fantastic EcoPress™. It quickly & easily inverts your used coffee pods & stores the old coffee grounds for later disposal. We sell this on our website & sometimes offer it as part of special promotions.

To make a long (Americano style) coffee, pour your espresso, or a double espresso as you usually would & then simply add some hot water from your machine or kettle.

We guarantee the freshness of flavour until the best before date shown on the back of the box.

No, not at the moment.

10% off coffee & free delivery on every subscription order with the flexibility to change or stop at anytime. You will also receive a free CafePod tin in your first subscription order which is great for storing your coffee.

Customers that are starting out often opt for 60 pods, 2 refills or 4 refills. If you subscribe, you can change how much you buy or how often at any time up up until 11:59pm the day before your recurring order.

No problem. You can change or add a new UK address to your subscription so your coffee delivery works around you without any hassle.

You can add other blends or coffee products to your subscription as a recurring order or as a one-off.